Refund policy

OUR QUALITY PROMISE

We take pride in the quality of every pair of socks we sell. Every item is checked before it leaves our warehouse.

RETURN POLICY

Change of mind means you simply don't want the item (wrong size, changed your mind, no defect). Faulty or wrong-item claims are handled separately below.

EU & UK CUSTOMERS

You have a legal 14-day withdrawal period starting on the day you receive the socks. Within these 14 days, you can return unused, unwashed socks with original packaging and tags for any reason. We refund the product price plus the standard shipping fee you paid at checkout. If you chose expedited delivery, only the standard shipping cost is refunded.

After the 14-day legal period, we voluntarily extend returns to 30 days from delivery. For change-of-mind returns between day 15 and day 30, we refund the product price only. The original shipping fee is not refunded.

Return shipping is at your cost for all change-of-mind returns.

USA, CANADA, AUSTRALIA AND OTHER REGIONS

There is no mandatory 14-day cooling-off period for change-of-mind returns. We voluntarily offer a 30-day return window from delivery.

Within 30 days, you can return unused, unwashed socks with original packaging and tags. We refund the product price only. The original shipping fee is not refunded. Return shipping is at your cost.

Local consumer protection laws still apply if the goods are faulty.

WHAT WE DO NOT ACCEPT

  • Washed, worn, or customer-damaged socks
  • Items without original packaging or tags
  • Change-of-mind requests after 30 days

FAULTY, WRONG, OR DAMAGED ITEMS (WE COVER THESE)

We will resend or refund at no cost to you if:

  • There is a manufacturing defect (holes, loose stitching, fabric flaws, wrong pattern or color)
  • We shipped the wrong style or size
  • Items arrive damaged due to carrier handling

For quality defects, send us photos within 30 days of delivery. We will resend the correct pair immediately, no need to return the defective socks.

If your package arrives damaged, or we sent the wrong item, contact us within 7 days of delivery with photos of the socks and the shipping box. The 7-day deadline is because we need to file a claim with the carrier quickly. We will arrange a free resend or partial refund once verified.

WHO PAYS FOR RETURN SHIPPING

Change of mind: you pay return shipping.
Our fault (defect, wrong item, shipping damage): we pay return shipping.

REFUND TIMING

Approved refunds are processed within 3-5 business days and credited back to your original payment method.

LOCAL LAW

Where local mandatory consumer law gives you stronger rights, those rights apply. This policy does not limit them.