FAQ

Care & Washing

Machine wash cold, inside out. Tumble dry low or lay flat to dry. We recommend washing them before first wear — we wash every pair three times before they ship, but a quick rinse helps keep the colors bright.

A soft, breathable cotton blend. They hold their shape, don't slouch, and the cuff doesn't dig into your ankle.

Shipping

Orders are processed within 1-2 business days. Standard shipping takes 7-14 business days to most countries. You'll receive a tracking number by email as soon as your order ships.

Yes! Free worldwide shipping on all orders over $50. Orders under $50 have a flat shipping rate of $4.95.

We ship worldwide. Wherever you are, free shipping applies to orders over $50.

Once your order ships, you'll get a tracking link by email. You can also email us anytime and we'll check it for you.

Returns & Exchanges

Our socks are one size that fits US women's sizes 5-10. They have a comfortable, stretchy fit. If they don't fit, we'll exchange them for free within 30 days.

We accept returns and exchanges within 30 days of delivery. If there's a quality issue, wrong item, or anything on our end, we cover the return shipping completely free. If you simply changed your mind and don't want the order, we're happy to exchange it — you just cover the return shipping cost. Just email us at support@jiaozico.com with your order number and we'll sort it out.